Welcome to the Carl's Golfland eBay store!
Land of Golf Plenty
Why Carl's Golfland?
At Carl's Golfland we have been in business for over 60 years with (2) Golf
World Top 100 store locations in Michigan. Our golf expertise is second to none
and we strive to provide the best customer service in the industry! Our
knowledgeable, courteous staff is always willing to answer your questions, and
get you into the proper equipment to best serve your golf game.
We are an authorized Gem Dandy Accessories retailer. In other words, NO
COUNTERFEIT PRODUCT! Everything we sell is 100% authentic and most new product
comes in the original manufacturer's packaging.
Buy with confidence! Our near 100% feedback rating speaks to our product
selection and customer service.
We accept the following forms of payment.
Credit Cards via Phone
For shipments to MI addresses, we are required by State law to collect 6.0%
Please see shipping options above in product information.
Standard shipping is UPS Ground or UPS SurePost and expedited shipping is 2
Day Air!WE CANNOT SHIP TO PO BOXES.
The map below depicts transit time from our location (Bloomfield Hills, MI
48302) on standard UPS Ground/SurePost shipments. Please note UPS Ground and
SurePost estimations areNOT GUARANTEED but merely estimates. Shipping is
measured inBUSINESS DAYS. Please note UPS does not consider Saturday, Sunday,
or Holidays as a business day.
Most international packages are shipped through eBay's Global Shipping Program
GSP) because of it's reach and convenience. By using the GSP as our preferred
international shipping method, your items are shipped domestically to a US
shipping center, and then rerouted to the destination. International shipping
will be handled, including any applicable duties and taxes that are pre-paid
upon checkout, and shipped to you - with full tracking visibility - using a
fast, reliable, international carrier.
Most international orders not eligible through the GSP are shipped with
standard international methods: USPS Priority/Express Mail International & UPS
Worldwide Expedited.Buyer is responsible for any additional brokerage, duties
and taxes. Please contact your local customs office for all relevant tax
information. International shipping time is dependent upon the shipping method
and speed of your local customs department.
Do I qualify for a return/exchange? - You may return/exchange NEW/UNUSED
product for a full valued return within 30 days of your purchase date located
on your invoice. Any used club does not qualify for a return/exchange; using
your club(s),for even one shot, does not constitute new and a refund cannot be
issued. We have to be able to sell them as brand new!
If your order received free shipping and you are returning it your refund will
be processed minus the shipping cost.
Do I have to pay freight? - You are responsible for any/all costs associated
with shipping the club(s) back to our facility. We cover any standard freight
cost going back out to your address on an exchange. Please also note that
original shipping charges are NON-REFUNDABLE. International orders do NOT apply.
How do I set up a return/exchange? - You can use any one of the following
methods to set up a return or exchange for your original purchase:
Carl's Golfland Returns Page- Visit the website located on the bottom of
the invoice that you received with your product, to quickly and easily set up
your Return Authorization number (WRA# or RA#).
eBay Returns - The easy-to-use eBay Returns feature allows you to generate
a return label, with all of the necessary address information, and send it back
hassle free. Simply note the reason for return and drop it off at your local
Phone - Give us a call! One of our courteous online service representatives
would be more than happy to get you a Return Authorization number or answer any
questions you may have!
Warranty Information: Your club(s) may qualify for a full manufacturer's
warranty! Any brand new Gem Dandy Accessories club purchased through Carl's
Golfland is covered under a 2-year manufacturer's warranty. Please note, this
is not a Carl's Golfland warranty, but a Gem Dandy Accessories warranty.
Ultimately the manufacturer has full discretion; they determine how each
individual warranty is handled and can accept/decline any warranty for any
reason. Being an authorized Gem Dandy Accessories dealer, we are more than
happy to help facilitate any warranty claims.
Warranties purchased by international customers are only valid within the
United States (Gem Dandy Accessories USA).International buyers are responsible
for ALL FREIGHT as well as any applicable duties and taxes associated with
getting the product to our facility and back to you.
Warranties do not apply to misused product and are only typically accepted in
normal wear-and-tear condition. Warranties only cover MANUFACTURER DEFECTS and
cannot be used as a playability warranty.
Didn't answer your question? - Simply shoot us an eBay message or give us a
call as we're more than happy to help answer your questions.
We thank you for your understanding of our return policy and are very willing
to provide returns and exchanges without any re-stocking fees.